Intuit offers a range of tools for your ease such as the all-time-famous Quickbooks. Now with Glance.intuit.com, it hopes to make the platform even more convenient for you!
A number of brands provide customer support service via mail and phone calls. But, would you agree if I say that a visual demonstration of how an issue can be resolved can do wonders?
This is what the company wishes to achieve with Glance.intuit.com. In this article, we would cover how the website works, how you can make use of it, and what are the things it can help you with.
Before we begin, let us quickly take a look at why Intuit felt the need to launch something like Glance?
Glance.intuit.com – A Perfect Visual Solution
Tax-paying can get a bit complicated especially for the newbies. It is also not a day to which most of us are looking forward to. Therefore, we mostly need a helping hand to get things done.
- If you are also struggling with paying your taxes conveniently then the Glance platform may just be the thing you need!
In fact, the Director of Intuit, Stacie Herrie, remarked about their service by saying: “Not everyone loves doing their taxes, we know that!” With the new solution, we have the ability to have our experts see what the customer sees and highlights areas to help direct the customer.
Our one-way video lets the customer connect to the expert they are speaking with. It has been a game-changer for Intuit.”
Keeping in view the need of customers to have an engaging session with experts, Intuit launched the Glance Networks in 2013. The headquarters were set in Wakefield, MA
Later on, a number of flagship products were launched by the company. These included Quickbooks accounting software and TurboTax software that guides users for preparing and dealing with tax statements.
The aim of launching such a program was to improve the performance of the firm and make it jump from the conventional method of customer support service to the latest approach including co-browsing and screen-sharing.
- Eventually, this has helped the company to increase the satisfaction level among clients.
How Does It Work? Glance.intuit.com
In a nutshell, Glance can be viewed as a visual helping tool for Tax and Quickbooks offered by intuit. The software comes with a remote screen sharing feature that helps the customers get complete guidance from Intuit’s expert team as per their needs.
- The company introduced this service in order to help the users who had trouble getting done with their taxes.
The representatives are trained to offer the best customer support service and deal with any kind of inconvenience that the person on the other side of the screen might be facing.
In fact, in the last few years, Glance.intuit.com has helped the company lower down its AHT by 15%. Furthermore, the platform has successfully improved the customer engagement rate by more than 10%!
How To Access Glance.intuit.com?
So do you want to see how this software works? You can access the platform quite easily and in less than 2 minutes you will find yourself making use of their services.
The first thing you need to do is to download the Glace software. For this purpose, open the web browser you use on laptop, computer, tab, etc and type in www.glance.intuit.com
Once you have opened their official website, the download will begin right away. It is an automated process that might take 2 to 3 minutes to complete. When the download is finished, go back to your designated folder from where you can run the .exe file.
As soon as you open and run the file, it would take you through a step-by-step guide on how to have the software installation complete. Once the installation is complete, you can start using the software right away.
- There is another way around that you might find more convenient.
If you wish to skip all the hassle of download the software, simply visit the official website using the same link and click on the “Add to Chrome” extension.
I Could Not Download Glance – Help!
In recent days, we have observed that many users were having trouble making Glance work via download. If you are one of the unlucky few, there are few tips that might help solve the issue.
The most common problem is with the web page itself. You can continue by simply refreshing the page as that mostly fixes the issue. If that does not work, try loading the same page with a different web browser.
- The last resort is to ensure that a VPN is not getting in the way of your download.
You can also check with the Network Administrator to see if the settings of your internet are somehow blocking the download.
So Much You Can Do Here!
You already have an idea about the major perk of becoming a Glance user but is that all?
Surprisingly, Glance.intuit.com has more in stock for you than you imagined. The co-browse feature lets you enjoy quick and easy access to somebody’s else desktop screen.
You would see what they are saying and therefore be able to easily navigate them towards a solution.
- All you need is the Glance software!
Many customers have happily reported how screen-sharing helped them fix the issues occurring at their end. Such a tool is useful because it ensures that there is no need to invest extra effort when you can simply share your screen with an expert and get their opinion.
This process ensures that more customers can be dealt with in a day since screen-sharing is faster and more reliable. In contrast, guidance on the phone can get confusing and take up a lot of time.
The co-browse feature works in the same way for the employees of the firm. It allows the workers to see each other’s screen, get access to information that is not directly stored on their computer.
Similar to dealing with the customers, co-browsing helps to avoid miscommunication between the workers and allows the staff to collaborate more easily especially when some of them are working in remote locations.
Did You Know? The co-browse feature relies on JavaScript for its function. Therefore, we suggest you keenly activate this protocol for the windows, pages that you would be using during work.
In a nutshell, this is how Glance.intuit.com can help you make your professional tasks go smoother and take less time.
Glance Intuit – Why Should You Go For It?
Millions of users around the globe have started relying on Glance Intuit for digital guidance. It takes minimal time and allows you to surpass the need of attending a long, confusing call or physically visiting the company for help.
Gance is purely a video-sharing, or screen-sharing solution where the representatives of the firm can get in contact with the customers and lead them through an issue within the walls of their own home.
- This makes interaction easier and more natural. Eventually, it would take less time to get done with the session.
Luckily, the use of Glance Intuit has now been expanded for all kinds of remote users. Everyone can benefit from its screen-sharing feature.
Take-Home Message
Businesses, large or small, went through major changes especially in 2020. Now as more and more people wish to receive all the services in the comfort of their home, Glance seems like a more relevant solution.
That is the reason why users have nothing but positive remarks about how Glance.intuit.com made their life easier and simpler. Here is what one of them has to say:
“I spoke with my tax agent via Glance Intuit. At that point, they could see everything in my windows and I saw y agent. I got the answer I needed faster and easier than I expected. It was so good I felt like there was a tax angel on my screen.”
The best part is that the downloading of the software would just take a couple of minutes. On top of that, if you choose to use the extension on Google Chrome, then that would further reduce the time to just a few seconds!
If you choose to give this one a try, don’t forget to share your experience with us in the comment section below. We are looking forward to hearing from you.
Something Important Before You Leave!
Kindly note that Glance services are active during 2020 keeping in view the effects of the Coronavirus outbreak. A few months back that sent out an official statement proclaiming that the company would be fully functional during the times of need.
- Amidst the global pandemic, however, it has changed the course of its services focusing primarily on “Work From Home” strategy.
The CEO further added “We have built our business to allow all of our staff to work from home anywhere. Our system is set up to support our staff and our customers 100% of the time.
Our staff members use cloud-based business services and are equipped with secure remote access technology that allows us to do the job from any location.”